Is 121CarHire.com the cheapest?

Yes, we offer a guarantee of the lowest price - because we compare various retailers, we can always offer you the best price in town.

What do I need to do when picking up a car?

To pick up your car, you will need your voucher, passport, driver's license and a credit card. It is very important that your driver's license and credit card are in the same name as the main driver. Keep in mind that the local rental company will reserve a certain amount on your credit card as a deposit. This requires the PIN code for your credit card. If your driver's license is foreign (for example, in Chinese), you must bring a translation with you. Only your original passport and driver's license will be accepted - a copy is not sufficient.

Are there any additional costs?

In general, our rates are all-inclusive. Should there be any additional costs, our booking department will get in touch with you before issuing the invoice. Should you object, you can always cancel your reservation with no obligations attached (at least 48 hours in advance).

What kind of insurance is applicable to my car rental?

In general, Liability Insurance, Fire Insurance, All-Risks Insurance and Theft Insurance are included in the cost of your rental car.

What is a worry-free label?

Only rental companies with a high level of customer satisfaction are eligible to be included in our Worry-Free selection. This rate includes excess cover and unlimited kilometres. Your vehicle will be provided and must be returned with a full tank of fuel. With a vehicle from our Worry-Free selection, you can travel with peace of mind and no hidden costs.

How can I change or cancel my reservation?

You can cancel your reservation through "My Account". We recommend contacting us by phone if your changes to your booking or cancellation takes place at short notice (48 hours or less).

When will I get a confirmation of my booking?

Most reservations will receive confirmation within minutes after payment takes place. We recommend contacting our Booking Department for last minute reservations (pick-up within 48 hours).

121CarHire.com

Easy, clear, uncomplicated.

Excellent experience overall.

121carhire.com is always good

121carhire.com is always good, however Payless service was awful (i wont be using them again).

Always efficient and easy to

Always efficient and easy to use , plus great value.

Good to excellent

No any kind of complaints

Nice and easy..

Great.

Great

Excellent

So far: reliable, no surprise

Very efficient, I received all

Very efficient, I received all necessary information.

As always, very good.

It would be better if

It would be better if the "level" of car matched the categories used by Alamo (or whichever rental car company is selected). I have noticed a pattern that I select a "luxury" vehicle on hirecars.co.uk and when I arrive to pick up the car the category does not match what I'm expecting. Usually I try to reserve the highest-end car I can on the website, but when I arrive the rental car company informs me that the category I reserved is not the highest end they have (it's usually a full 1-2 levels below real "luxury").

No issues with the booking

No issues with the booking. Everything was clear and efficient.

Cheapest prices in over 25,000 locations

The #1 car hire provider · Cheapest prices in over 25,000 locations

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